Event attendee management software

Support your attendees at every stage of their journey

inwink lets you manage the entire attendee journey, from registration through to post-event. The platform centralizes information, makes interactions easier and lets you adapt the experience to each attendee’s profile or status.

Organizers have tools to structure data, personalize communications and track attendee activity throughout the event.

A community of over 200 event organisers

Maison&Objet
VivaTech
Tech for Retail
Sommet de l'Élevage
RMC BFM
Quinze Mai
Les Echos
GL Events
Expozoo
Ebra
Cegid
Bpifrance

Centralize your attendees’ experience

Each attendee has a personal space accessible from the platform. This space brings together the information and actions related to their participation:

  • profile management
  • access to tickets and badges
  • session selection
  • practical event information
  • scheduled meetings
  • contacts made through networking

Attendees can update their information directly from their profile.

Segment your attendees to target them better

Attendees can be filtered and segmented by different criteria:

  • registration status
  • ticket type
  • payment status
  • attendance
  • language
  • engagement level

Custom fields can be added to adapt the data structure to each event: role, business sector, customer status, VIP group, organization, etc. These segments can then be used in different contexts:

  • email campaigns
  • automated workflows
  • data exports
  • conditional content display within the platform.

Adapt communication to the attendee journey

Communications can be automated according to the stages of the attendee journey. Emails can be triggered based on specific events, for example:

  • registration confirmed
  • payment validated
  • category change
  • reminder before the event

Messages can include dynamic variables to adapt content to the attendee’s profile, ticket type or language. The platform can also display personalized content in the personal space: specific messages, dedicated information blocks or a homepage adapted to attendee categories.

 

Guide your attendees step by step

The personal space can include a guided-journey logic. A list of actions helps direct attendees toward the important steps of their participation:

  • complete their profile
  • select their sessions
  • download their badges
  • schedule meetings

Reminders can be sent automatically when certain actions are not completed.

Make networking between attendees easier

From their personal space, attendees can view other registrants’ profiles and get in touch. They can:

  • search for attendees by different criteria
  • send meeting requests
  • view their meeting schedule

These features help organize encounters and structure interactions before, during and after the event.

Certify and enhance your attendees’ presence

After the event, attendees can access various documents from their personal space:

  • attendance certificates
  • training certificates
  • presentation materials
  • session replays

The platform can also provide meeting summaries or shared contact lists, in compliance with consent and data management rules.

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FAQ: Optimize the management of your attendees

What is attendee management software for events?

Attendee management software centralizes all information related to an event’s registrants. It makes managing profiles, registrations, communications and interactions between attendees easier. Organizers can track activity and personalize the experience by profile. This type of solution helps structure and optimize the attendee journey.

How do you manage an event's attendees effectively?

Attendee management relies on a platform that centralizes registration data and interactions. Organizers can track registration statuses, tickets, payments and session attendance. Information is accessible from a dedicated attendee space. This simplifies management and improves the attendee experience.

How do you centralize attendees' experience?

An event platform can offer a personal space for each attendee. This space brings together information related to their participation, such as tickets, selected sessions or scheduled meetings. Attendees can also update their profile and access practical event information. This centralization simplifies their journey before and during the event.

How does an attendee space work in an event platform?

The attendee space is a personal dashboard accessible after registration. It lets attendees manage their profile, view tickets, plan sessions or arrange meetings with other attendees. Useful event information is also centralized there. This space makes it easier to access the platform’s various features.

How do you segment an event's attendees?

Attendees can be segmented by different criteria such as ticket type, registration status or engagement level. Custom fields can also be added to enrich profiles. This segmentation helps organize data and better target communications. It also makes it easier to analyze attendee behavior.

Why segment an event's attendees?

Segmentation lets you adapt the experience and communications to attendee profiles. Organizers can send targeted messages or offer specific content to certain groups. This approach improves the relevance of interactions. It also helps increase attendee engagement.

How do you automate event-related communications?

Event platforms let you automatically trigger emails based on attendee actions. For example, a message can be sent after a confirmed registration or before the event starts. Communications can include dynamic variables to personalize messages. This keeps you in touch with attendees throughout their journey.

How do you personalize event communications?

Messages can be adapted to the attendee’s profile, ticket type or language. Platforms let you use dynamic data to personalize emails or content displayed in the personal space. This personalization improves the relevance of communications. It helps create a more tailored experience for each attendee.

How do you guide attendees before an event?

A platform can offer a guided journey to help attendees prepare for their participation. A list of actions serves as a reminder of important steps such as completing the profile or selecting sessions. Reminders can be sent automatically if certain actions are not completed. This system makes attendee preparation easier.

How do you organize networking between attendees?

Event platforms often include networking features that let attendees view other registrants’ profiles. They can search for attendees by different criteria and send meeting requests. Meetings can be scheduled directly from the platform. This facilitates professional exchanges during the event.

Manage every stage of your event, even before the big day, with inwink


Event Management